The Ride RV

29 reviews

(4.4)

Cyrus N.

5September 2024

All great, get the walk through.

Daniel O.

5September 2024

Awesome stay at Circuit of the Americas, great camper to use as a base for WEC Lone Star LeMans.

Frank D.

4August 2024

We rented the Thor Scope 18A. Both the pickup and drop-off (contactless) from the host (The Ride RV in Austin) was very smooth. Great communication and instructions. My wife and I and our dog went on a 6,000+ mile journey from Texas to the Grand Canyon; Santa Barbara; Bend, OR; Tacoma, WA; Coeur d'Alene, ID; White Fish, MT; Red Lodge, MT; Steamboat Springs, CO; Las Vegas, NM and back home to the Austin area. We found the van to be a little too small for the "3" of us. The bed in the back is too small for 2 people (and only supports 300 lbs?) so I had to sleep in the pop-up for the 30 day trip. Never again. At 73 yrs old, it was a little precarious going up and down the ladder each night/morning. That isn't the fault of either Outdoorsy or our host. It just wasn't the ideal floorplan for our needs. That said, practically everything else in the van worked flawlessly and our trip was really memorable. The only issue we had was with the BMPRO Touch Screen Control system. A couple of times it displayed what looked like a normal desktop computer screen (complete with a variety of app icons) and we had difficulty getting back to the BMPRO main screen. Once we did, all functions worked as expected (lights, awning, water pump, tank status, etc.). Thank you! We are already thinking about our next adventure!

2 Photos submitted by Frank D.

Flavio S.

5July 2024

Very good!

John W.

5June 2024

Great experience from start to finish. The pre-rental walkthrough was extremely helpful and the company made themselves available if we needed anything. As newbies this was a great intro into RV’ing.

1 Photo submitted by John W.

Eric H.

2June 2024

Cara R.

1June 2024

Tl;dr - A/C will not work in Texas heat for an overnight, RIDE RV will just blame you even when you do it the right way, buy the walk through for $50 since there is zero documentation in the van or in the document they give you with the wrong contact info on itI rented this van for a long weekend in Texas in May, and asked specifically about a/c because I needed it for a medical condition. I was unable to reach them through the phone number, Whatsapp or email (listed on their trip documentation). So two days prior to the trip, I thought maybe I had been scammed. Finally got through to someone by calling where the vans are located (RV storage place) and they gave the new person my information. He said the a/c would work all weekend.The issue: the a/c does not work for longer than 30min-4 hours at a time if it is above 85-90 degrees. It freezes. The first night that was my fault, I was asking too much by setting it at 73 when it was 104 in the van. My RV friends corrected that the next day. I left it off all day and stayed outside. The next night the van said it was 89 and I had it set at 84-86. It kicked off every 30 min. Eventually I put on a fan instead. Worked for a few hours then it also kicked off, even though that was the only thing running. I left the campout early that next day because there was no way even get a cross breeze, the windows have no screens, so I was going to go another night without any sleep.

Clinton C.

5June 2024

It was a great trip. They were very nice to rent from!

3 Photos submitted by Clinton C.

Susan Z.

5May 2024

Racheal and Roy were both a joy! The heat of Memorial Day weekend was no joke and the AC and generator kept up so we were comfortable! I took one of the bunks- hello memory foam bed. Other than a few hiccups (like our tow hitch being locked on and needing to be cut off - Roy to the rescue!) things went smoothly and we had a great holiday weekend. Communication was top notch and I really enjoyed chatting with them as well.

Nick A.

5April 2024

Phenomenal ride and phenomenal service! 10 out of 10. Will definitely rent again!

3 Photos submitted by Nick A.

John S.

5April 2024

We had a great trip around the Austin and San Antonio areas.
The RV drove well, and The Ride RV was very prompt to answer any questions we had.

Bruce P.

5April 2024

Summer W.

5April 2024

Excellent experience . First time RV drivers and they made it seamless from beginning to end. Super communicative and accommodating. RV was like brand new and fully stocked. Would absolutely rent with them again.

GRANT H.

1April 2024

Do not rent from 'The Ride RV' - it is a business, not an individual. They offer a $100 discount if you leave a 5-star review, so you can throw out those. We had a littany of problems, all made worse by the fact that when we left a couple of items in the RV by accident, their cleaning service stole them, and 'The Ride' was no help at all in recovery.- Expired inspection sticker (rental was end of March '24 and inspection expired Feb '24)
- Bathroom trash not emptied from the last renters!
- Fridge lock missing - replaced with flimsy plastic pen
- Windshield covered with bug splats from last rental, and cracked
- Fridge dirty inside
- Closet hanger halfway installed
- Closet panel open - screws on floor
- Bed restraint hook broken
- Oil overfilled warning
- Service needed warning
- Never answered text message during rental

The Ride’s answer

Don't rent from us because we are a business? We offer $100 discounts on any minor charges due after your rental to encourage reviews. we do not and cannot mandate what rating is given. We want everyones true experiences given. We always aim to please and get better. 99.9% of the time there an issue with our RV's is due to user error. For example you said you "may" have left items in the RV, which we quickly acted on by calling our cleaners. You didn't leave anything or we would have returned it as we do with many renters that leave personal belongings behind. Yes, the fridge lock was broken on the previous rental which was one day before your rental. Would you have preferred us to cancel your reservation leaving you high and dry the day of your vacation to get this fixed completely or make it so that it would work temporarily for your trip? Our RVs are all inside of 1 year old. Essentially brand new. RV's are very finicky and it is typical for rough drives or bumpy drives to create a loose screw here and there or for something to be loose. We always try to inspect everything the best we can. All of the RVs have been inspected, the stickers have not all been put on yet. And the RV that you had, had an oil change the week before your trip. As a business we have these things pre scheduled to make sure they are always completed and ready to go. We realize that everything isnt always perfect but we try our best to make things perfect and always make things right. Thank you for your review as it helps us get better for next time.

5 Photos submitted by GRANT H.

Kris M.

5March 2024

This was our first experience driving and staying in an RV and we found this make/model very easy to handle and drive. There was a bit of a learning curve on how to operate things but overall it was intuitive. The RV was well stocked with everything we needed and we found the queen bed surprisingly more comfortable than anticipated. Some constructive feedback: As newbies, we paid for a walkthrough before taking off and it would have been good for the representative to check/advise to make sure all shades are up and the shower, bathroom, and refrigerator door secured properly for travel. When my husband drove off it was quite a surprise to have everything banging and slamming and we later ended up with food flying out of the fridge a few times not knowing how to secure the door. All in all, it did not deter from our fun and we would certainly rent this RV again (esp now that we are pros! :))

Anthony A.

5March 2024