4.9
Outdoorsy memberHost since January 2021
76% response rateTypically responds in less than 6 hours
About On The Move Rentals LLC
My wife and I are avid travelers and regularly took 2-3 international trips a year. With the birth of our daughter in 2019, we began keeping trips closer to home. We were renting RVs for about 2 years and finally decided it was our time to purchase. We recently took our 18 month old daughter on a 2 week, 4000 mile road trip! We saw so much and had one of the best experiences of our lives! Now it's time for us to help build those memories for you and your family.
4.9
Outdoorsy memberHost since January 2021
76% response rateTypically responds in less than 6 hours
Memories made on trips with On The Move Rentals's RVs
Alan K.
5February 2025
A comfortable RV owned by owners who care how your trip goes. Highly recommended!
1 Photo submitted by Alan K.
Kate H.
5August 2024
We had a great experience with on the move rentals, the RV was great and had everything we needed for our family of 4. We had great communication from the host throughout our trip!
Mark R.
1July 2024
What a hassle. Do not trust what the owner or his wife tells you in person because they go back on their word.
So many technical issues with the RV. The generator would just shut off for no reason (plenty of gas) and would not leave internal batteries charged. solar would not hold a charge so we couldn't plug in phones or cpap at night. Also, the AC doesn't really work. it was pretty much always hotter inside than it was outside.
Plus the leveling blocks they included were super cheap and not nearly tough enough to use. and the black tank never properly emptied. but we brought our receipt to show we paid to have it emptiedWhen we picked up the RV and got it home to start packing, it was full of half used crap. like they forgot to clean it out after their family vacation or something. the drawers and many cabinets were so full of stuff we had no room for our food and supplies. so we put it in shopping bags and then put those into a box. It was so much stuff that it overfilled a massive moving box. We of course returned the items but we didn't know where it all went. The owner was so petty about this that they charged us a late return (which upon drop off we were told not to worry about the charge) and they charged us a black water dumping fee (again, we told of the dumping issue upon drop off and were told that this happens, and not to worry about it) but he was so upset about his giant box of crap not being put back that he said "normally we'd be flexible about these charges but I had to take time to put the box of stuff away".Don't do business with them, they are petty and do not honor their word.
So many technical issues with the RV. The generator would just shut off for no reason (plenty of gas) and would not leave internal batteries charged. solar would not hold a charge so we couldn't plug in phones or cpap at night. Also, the AC doesn't really work. it was pretty much always hotter inside than it was outside.
Plus the leveling blocks they included were super cheap and not nearly tough enough to use. and the black tank never properly emptied. but we brought our receipt to show we paid to have it emptiedWhen we picked up the RV and got it home to start packing, it was full of half used crap. like they forgot to clean it out after their family vacation or something. the drawers and many cabinets were so full of stuff we had no room for our food and supplies. so we put it in shopping bags and then put those into a box. It was so much stuff that it overfilled a massive moving box. We of course returned the items but we didn't know where it all went. The owner was so petty about this that they charged us a late return (which upon drop off we were told not to worry about the charge) and they charged us a black water dumping fee (again, we told of the dumping issue upon drop off and were told that this happens, and not to worry about it) but he was so upset about his giant box of crap not being put back that he said "normally we'd be flexible about these charges but I had to take time to put the box of stuff away".Don't do business with them, they are petty and do not honor their word.
On The Move’s answer
Hi Mark,
I am sorry to hear you had an unpleasant experience. We reached out to you during your rental and were not made aware of any functionality concerns until this review. We are always available via phone call or text to address any concerns that may arise.We keep the rig stocked with commonly used camping items. First aid kit, sunblock, bug spray, cooking spices, games, chairs, dishes, pans, hangers, batteries, lighters, etc. These are common items renters enjoy having onboard and it saves them the hassle of shopping for more. If you want a bare bones RV there are certainly other companies that will be happy to charge extra for those items.I, myself, use a CPAP and have run this unit through the night without issue. Although there are always variables based on solar coverage during the day.Regarding the late return - in your first message to us when booking you asked about the late return policy, to which I explained all fees. This was then reiterated when you departed on your trip. My wife cancelled her Sunday afternoon plans to wait for your return almost 4 hours later than expected. If you can not respect our time, you will be charged as previously notified and agreed upon.Regarding the dumping of the waste tank - we were not provided receipts as claimed and upon looking directly into the RV toilet, you could visibly see piles of fresh waste that required cleaning.
I am sorry to hear you had an unpleasant experience. We reached out to you during your rental and were not made aware of any functionality concerns until this review. We are always available via phone call or text to address any concerns that may arise.We keep the rig stocked with commonly used camping items. First aid kit, sunblock, bug spray, cooking spices, games, chairs, dishes, pans, hangers, batteries, lighters, etc. These are common items renters enjoy having onboard and it saves them the hassle of shopping for more. If you want a bare bones RV there are certainly other companies that will be happy to charge extra for those items.I, myself, use a CPAP and have run this unit through the night without issue. Although there are always variables based on solar coverage during the day.Regarding the late return - in your first message to us when booking you asked about the late return policy, to which I explained all fees. This was then reiterated when you departed on your trip. My wife cancelled her Sunday afternoon plans to wait for your return almost 4 hours later than expected. If you can not respect our time, you will be charged as previously notified and agreed upon.Regarding the dumping of the waste tank - we were not provided receipts as claimed and upon looking directly into the RV toilet, you could visibly see piles of fresh waste that required cleaning.
Chris S.
5July 2024
On the move was a great host. The RV was everything and more as far as comfort and convenience are concerned. We can’t wait to rent it again!
Mark M.
5July 2024
We were first time RV users and had an awesome trip. The RV was great and Clayton is an excellent host, who provided everything we needed. Linens, kitchen utensils, and even camping chairs were provided at no extra charge. There is also a Youtube video showing how to operate different functions of the RV that was very helpful. Clayton was available when we had questions on our trip and was prompt in his responses. I would definitely recommend On The Move Rentals.
Andrew M.
5June 2024
This RV was absolutely perfect! “Small” enough to easily drive and just big enough for 4 adults, adulting 🤙. The owner was kind, professional and communicated very well making our trip uneventful
Phil W.
5May 2024
Host was very helpful!
Kimberly D.
5October 2023
We had a great time with this RV on a trip to the Big 5 national parks in Utah. It performed great on the heavy uphill/downhill terrain of the area. The RV was well equipped with most everything you would need. When we dry camped on BLM land in the Nevada dessert one night, we could hardly tell the difference from bring on a full hook up.
1 Photo submitted by Kimberly D.
Gabriel F.
5August 2023
We had a great time on this RV. We had a group of 4 and everyone slept very comfortable. The amenities of the trailer made our trip much easier. I definitely recommend!
Ron D.
5August 2023
Clayton was really helpful, the YouTube video about the motorhome was perfect. Everything worked perfectly, we even pulled a motorcycle trailer.
1 Photo submitted by Ron D.
Brian Y.
5July 2023
On The Move made my first time renting an RV simple. Very accommodating, and the RV was clean and well-stocked. We will definitely rent from them again in the future!
Mandy H.
5July 2023
Wonderful experience! The pre-training and prep helped us get comfortable before we even started our trip. The RV was set up and equipped perfectly… definitely made our road trip a huge success!
Meghan D.
5October 2022
On the Move was friendly, thorough and professional. The RV had everything an airbnb would (well, within camping reason). It was clean, the propane was full and the batteries replenished daily due to solar panels. We've rented RVs before and it left us feeling like tenting would be as good. Not this time! I would rent from this family many times over. Excellent service!
2 Photos submitted by Meghan D.
Colleen A.
5October 2022
We had an awesome trip! Clayton was super responsive, answered all my pre trip questions quickly. He also made sure we had everything we needed to make sure we had a great time. We loved rolling out the carpet, setting up the chairs and table to star gaze each night. Highly recommend renting this RV!
Janine J.
5July 2022
Our family of 4 spent three weeks traveling the Southwest in Clayton’s wonderful RV. It was our first experience with RV life and Clayton was a first class host. He went above and beyond to ensure we had good equipment, good knowledge, and great support during the whole trip. He even loaned us his crock pot! Highly recommend Clayton.
Suzette H.
5May 2022
We had a fabulous trip exploring Arizona in this RV. It was perfect for our family of 4. Clayton was great to work and added a lot of nice extras (trash bags, chairs, games, bandaids and kitchen stuff to name a a few) to make it even more comfortable. Worked with us on pick up and drop off, and was available for questions during the trip.
5 Photos submitted by Suzette H.
